Adithyan

Developed cross-platform mobile applications using Flutter and Dart for Android and iOS.

Built responsive and user-friendly UI components following modern design principles.

Integrated RESTful APIs for seamless communication with backend services.

Implemented state management for efficient application performance and scalability.

Worked with Firebase services, including Authentication, Firestore, and Cloud Messaging.

Debugged, tested, and optimized applications to improve performance and user experience.

Collaborated with designers, backend developers, and project managers to deliver features on time.

Maintained code quality using Git for version control and followed best coding practices.

Fixed bugs, implemented enhancements, and participated in code reviews.

Published and maintained applications, ensuring compatibility across multiple devices and screen sizes.

Technologies Used

Assisted in deploying and managing applications on Linux-based servers.

Configured and maintained web servers such as Nginx and Apache.

Automated deployment and maintenance tasks using Bash scripting.

Worked with Docker to containerize applications and manage container environments.

Built and maintained CI/CD pipelines for automated build, testing, and deployment.

Managed source code repositories using Git and GitHub.

Monitored server performance, CPU, memory, disk, and network usage using Prometheus, Grafana, and Node Exporter.

Configured cloud infrastructure and virtual machines on Google Cloud Platform (GCP).

Performed system troubleshooting, log analysis, and application performance optimization.

Collaborated with development teams to improve deployment reliability, security, and scalability.

Technologies Used

Assisted customers with taxi bookings, ride modifications, cancellations, and general inquiries through phone, email, and chat.

Resolved customer issues promptly while ensuring a high level of customer satisfaction.

Coordinated with drivers and dispatch teams to ensure smooth ride operations and timely service.

Managed booking details, customer information, and service requests using CRM and booking systems.

Handled complaints professionally and provided appropriate solutions in line with company policies.

Monitored ride status and proactively communicated updates or delays to customers.

Maintained accurate records of customer interactions, transactions, and follow-up actions.

Supported payment-related queries, refunds, and fare-related concerns.

Achieved service quality standards by meeting response time, resolution, and customer satisfaction targets.

Worked collaboratively with operations and support teams to continuously improve the customer experience.